The world is changing all the time and we don’t work in isolation – we work with suppliers and customers, partners and competitors, laws and regulations making up our business environment. Changes that affect the environment will affect us – and will have an effect on us. We have to be alert to the changes…
I see a lot of business owners and leader who find work very stressful. I’m reminded of this quote from Reinhold Niebuhr: “Lord, grant me the strength to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.” Business owners feel responsible for everything and everyone…
There are times when perfection must be achieved but also times when it is the enemy of progress. If you have a product or service in development that is not yet perfect and you continue the development until you reach what you regard as perfection, you may just find the market has been taken from…
The other day as I was driving home, a car in the nearside lane pulled out as I was alongside it. I don’t know how they missed me! I was reminded of the legend you often see in car door or wing mirrors: “Objects in mirror are closer than they appear” The same is true…
What do your customers think of you – do you know? Have you asked them? If they think you are great and rave about you all the time, that’s perfect. If your objective is to satisfy your customers you may fall short from time to time, and even if you don’t you are vulnerable to losing customers…
There’s a temptation to give an immediate answer to any question that comes your way. If you can answer quickly and completely, that’s great. The person asking can get on with whatever it was that they were dealing with and you can go back to dealing with what is on your desk. Or is it…
There are few things more important in running a successful business than the review and feedback you give the team around you, yet many business owners are guilty of doing the minimum possible. I think it’s a fear of confrontation, or perhaps of causing offence If you don’t give your team their reviews you are…
Is there a bit of your business that you hate, yet it seems to come around more and more often? Is it the same problem in a different guise? I often see businesses that have become reliant upon an individual’s knowledge, yet that knowledge is being applied to the relatively mundane. It’s being used to…
In banking and financial services there’s a set of regulations called Know Your Customer or KYC for short. If you’ve opened an account in another country in the past few years you will have experienced the process which can be administratively complex! One of my clients was opening an account in Hong Kong and the…
Dig out your mission & vision statements and re-read them, would you? They are promises you made to yourself and the team. Are you following the dream, or doing just enough to get by? It’s all too easy to get dragged into the trenches of dealing with the day to day hassle and that can…