Coaching for leaders in the tech industry
How often do you hear the phrase “I don’t have time to do XYZ?” I hear it all the time. I often hear someone being praised for working hard, and usually, that’s connected to the number of hours they put in. What is much more interesting is how productive someone is – how much do…
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Treat others as you would wish to be treated is a mantra that you often hear. It’s something that is worth applying in many aspects of life and I suggest worth applying in the office. I recently had to intervene in a discussion that was becoming rather heated. The background was that one member of…
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I was in a management meeting not very long ago where everyone had something to say on almost every subject. The meeting went on, and on, and on….! I was reminded of the quotation “If I Had More Time, I Would Have Written a Shorter Letter” The source of which is most probably Blaise Pascal…
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Many years ago I worked for a very high growth technology business and we were always in need of funding because we were growing so fast. One of my English colleagues, Jonathan, took over from me as Finance Director for the Americas region whilst I went out to Hong Kong to set up Asia Pacific….
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Jim Collins, in his classic business book Good to Great, identifies getting the right people on the bus in the right seats as a fundamental step to business success. That is a principle you can apply when you are looking at your internal teams and working parties, not just the top team than runs the…
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One of my colleagues shared an excellent video about networking just the other day. Mark E. Sackett describes how so many of us collect business cards, but then just fail to follow up or build any kind of relationship. I have heard so many clients and colleagues tell me that networking just doesn’t work, yet…
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Everything you do in your work will probably have a knock-on effect on someone else in the business. If you do your job perfectly, it will help others do their job and in the end, the customer benefits from great service. If you are well removed from the customer, operating in one of the vital…
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That’s a Chinese proverb that you can apply to many aspects of your business. It’s pretty obvious in its application to customer service. If you can’t make your existing customers happy, they are not going to refer new clients or customers to you – and a “satisfied” customer is only ever one step away from becoming…
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In the world of independent business people, there’s a phenomenon known as the “busy fool” where instead of selling, marketing or delivering their services the speaker/coach/trainer/consultant is taking on duties that are not within their skill set. A frequently cited example is where time is spent on record keeping or accounting when that is one…
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John held up the ball in his hand and asked his Chris “What colour is this ball?” to which the angry young man replied, “it’s red, of course – what that got to do with it?” John replied “Actually, from where I am sitting, it is blue” John rotated the ball, and Chris could…
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