You hear the words but do they mean it?

  Have you ever had a conversation where it just didn’t feel right? You know there’s something wrong, but it is not in the words – or even in the tone of the conversation – but there is still something not quite right. There’s a good chance that you are picking up on non-verbal cues…

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Are you up for the next challenge?

  When you take on a new role or a new responsibility, or you are giving a presentation or making a speech, you should be a little apprehensive. If it is really new and you have not done it before, why wouldn’t you be apprehensive? There’s a difference between being apprehensive and paralysed by fear!…

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It’s not about the numbers

  If you are successful in reducing your day to day responsibilities so that you have an empty diary occasionally, you may be wondering what next – what to do with all this free time! The temptation is to dive back into the detail but that’s to be avoided. The job and duty of the…

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Where are you investing?

  Some time ago I visited the London Eye. It gives you a unique view of the capital. I’d expected the attraction to be really busy – and it was! We had a voucher, but no one seemed to know to which desk we were supposed to go to redeem it. Eventually, I found the…

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Leadership is service

I’ve often seen the challenging situation where the leader of a business or an organisation has lost the respect and belief of those who are supposed to be following. Rarely is that anything to do with the followers! Many leaders seem to think that to lead, you have to make all the decisions. The trouble…

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Why hire an expert if you are going to ignore them?

I have seen many businesses engage with an expert who undertakes some form of analysis and tells the business how they can improve in the expert’s particular area and skillset. Very often, the business will take the recommendations from the expert and add it to the “to-do” list. What is very rare is for the…

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It’s time to make yourself redundant!

The percentages vary but everyone involved in buying and selling businesses knows that the vast majority (75% – 80%) of businesses that try to sell fail to do so. One common reason is that the owner is too involved in the day to day operation of the business – take the owner away and there…

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Sometimes we get it wrong

Sometimes we get it wrong and when we do there isn’t much choice we have to go and apologise. It might be that you jumped a little too hastily at somebody when they gave you some bad news, but if you don’t apologise the following day or even earlier if you can you create a…

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What are the best ways to keep your customers?

It’s much easier to sell to an existing customer than it is to a new one, but many businesses don’t have a formal program to retain their customers. When you measure all the effort that goes into winning a new customer, all the money and management time you spend acquiring those new customers, compare that…

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It can be lonely at the top

The more responsibility you have in whatever field, the fewer people you can share with. If you are leading a business, the people in that business look to you for advice and guidance. You are supposed to have the answers – because if you haven’t got them, who has? In the workplace, you are bound…

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