Coaching for leaders in the tech industry
A great challenge in business is to do things at the right time whereas doing the right thing at the wrong time can easily lead to failure. This is clearly apparent in sales, where asking for the business at the wrong moment can damage the emergent relationship. You are seen as pushy and / or…
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Many businesses are structured into departments which have objectives and targets. There’s a common failure when cross-departmental links are not as strong as they could be, and instead departmental managers and their teams focus on their individual objectives and neglect the greater good of the organisation as a whole. There’s an extreme example in my…
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There’s a fascinating case of a business transformation, following and adapting to changing market conditions, in the history of Whitbread. I grew up knowing Whitbread as a traditional brewer and pub operator, back in the days when almost every street had a local public house. The company had been in brewing since 1742. That business…
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It is really easy to become very concerned with a problem that in the end is just a little problem. You uncover the issue, and it nags at you. There’s a voice inside your head crying “fix me” and you find it difficult to focus on other things and get things done. My son has…
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Not that long ago we were all getting lots of promotional material through the post – junk mail. Now, we get lots of promotional emails – so many in fact that Google have introduced a filter in their email system so they are pre-sorted into a folder labelled promotions. Guess how many of those you…
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“What’s the use you learning to do right when it’s troublesome to do right and ain’t no trouble to do wrong, and the wages is just the same?” Mark Twain, the Adventures of Huckleberry Finn We all want to do the right thing, but from time to time the temptation is there to take…
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There’s a saying that people only buy from trusted sources, and if you combine that with the one “people do business with people” you begin to recognise just how important it is that your prospects and customers can trust you / your organisation / your people. Establishing trust is difficult and can take a…
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Every business has times when things don’t go according to plan. A customer was let down and made a fuss, you are embarrassed and have to take remedial action. All of this costs money and time. It is really easy to jump to conclusions and decide it was the fault of an individual. You remonstrate…
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When I ran my own business I was proud of the fact that I cared about the people who worked for me. I gave them every chance, treated them fairly and looked after them. I found out that one of them had been more than a little devious. He was a salesman, on the…
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In business it is important to remember that only a part of your message comes from your words, whether they are written or spoken. You may have a company mission statement that refers to customer service and support, and create web content that talks about world class customer service. Perhaps you have a statement…
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