Bad Weather shouldn’t stop you

They say there’s no such thing as bad weather only inadequate clothing. I walked the dog one morning in a howling gale and with heavy rain driven on the wind, but I was wrapped up warm with hat, boots and gloves. In your business if you are properly prepared for whatever events are coming your way…

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Get the right people

  Several of my clients are recruiting at the moment, and I’ve been helping frame their thinking as part of the process. Sometimes, all you really need to do is to hire someone who can carry out the same duties as the person who has left, but actually that is fairly rare. Think of recruitment…

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Do you make enough time?

  Many of my clients are not very good at training and developing their staff, but to be fair that was also true throughout my career in the corporate world. I remember being sent on a management training course after my promotion to lead a team, but that it was almost a year after I…

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People do business with people

  I was at a funding event recently where one speaker talked about how investors decide to invest – or not to invest. It has very little to do with the financial forecasts, or the potential return. It has everything to do with the people. Investors will not invest in businesses if they don’t like…

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Management by expectations

I’ve always been a great believer in people. I don’t think many people set out to fail in their jobs, or set out to fail to complete a task or a project. I do think there are a lot of managers who find it difficult to let go. They insist on telling their team what…

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What do you want to happen?

When you have a meeting, or you send an email, or perhaps you are having a telephone conversation it is helpful if there is a clearly defined purpose. It is really easy to fall into the trap of re-running the same management meeting every week. Those meetings spend too much time looking at what happened…

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Get clear on your strategy

Over the last few weeks I have helped a number of clients get some more clarity over their business model and their strategy for the future. This is such a fundamental area for business success. Without that clarity, you cannot determine what your organisation should look like in 3 or 4 years, you cannot determine…

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Sometimes we get it wrong

Sometimes we get it wrong and when we do there isn’t much choice we have to go and apologise. It might be that you jumped a little too hastily at somebody when they gave you some bad news, but if you don’t apologise the following day or even earlier if you can you create a…

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What are the best ways to keep your customers?

It’s much easier to sell to an existing customer than it is to a new one, but many businesses don’t have a formal program to retain their customers. When you measure all the effort that goes into winning a new customer, all the money and management time you spend acquiring those new customers, compare that…

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It can be lonely at the top

The more responsibility you have in whatever field, the fewer people you can share with. If you are leading a business, the people in that business look to you for advice and guidance. You are supposed to have the answers – because if you haven’t got them, who has? In the workplace you are bound…

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