Coaching for leaders in the tech industry
Jim Collins, in his classic business book Good to Great, identifies getting the right people on the bus in the right seats as a fundamental step to business success. That is a principle you can apply when you are looking at your internal teams and working parties, not just the top team than runs the…
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One of my colleagues shared an excellent video about networking just the other day. Mark E. Sackett describes how so many of us collect business cards, but then just fail to follow up or build any kind of relationship. I have heard so many clients and colleagues tell me that networking just doesn’t work, yet…
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Everything you do in your work will probably have a knock-on effect on someone else in the business. If you do your job perfectly, it will help others do their job and in the end, the customer benefits from great service. If you are well removed from the customer, operating in one of the vital…
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The more responsibility you have in whatever field, the fewer people you can share with. If you are leading a business, the people in that business look to you for advice and guidance. You are supposed to have the answers – because if you haven’t got them, who has? In the workplace, you are bound…
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Not that long ago we were all getting lots of promotional material through the post – junk mail. Now, we get lots of promotional emails – so many in fact that Google have introduced a filter in their email system so they are pre-sorted into a folder labelled promotions. Guess how many of those you…
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Every business has times when things don’t go according to plan. A customer was let down and made a fuss, you are embarrassed and have to take remedial action. All of this costs money and time. It is really easy to jump to conclusions and decide it was the fault of an individual. You remonstrate…
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Over the last few weeks I have helped a number of clients get some more clarity over their business model and their strategy for the future. This is such a fundamental area for business success. Without that clarity, you cannot determine what your organisation should look like in 3 or 4 years, you cannot determine…
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The more responsibility you have in whatever field, the fewer people you can share with. If you are leading a business, the people in that business look to you for advice and guidance. You are supposed to have the answers – because if you haven’t got them, who has? In the workplace you are bound…
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Is there a single point of failure in your business? I’ve lost count of the number of businesses I have helped identify and deal with the single point of failure in the business. Sometimes, this is a computer system. It’s not robust, possibly not backed up properly and if it were to fail the business…
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For me, cross training in a gym is a distant memory but I am sure some of my readers may still indulge. In a business sense, cross training is a great way to improve the business. In a well-designed induction program a new team member may experience several different departments over a number of…
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