Many business owners are justifiably proud of their products or services and invest great amounts of effort and time in them, often with a program of enhancements and improvements. Fewer of them consistently check that what they are providing is a good match to the customer’s requirement. “Build it and they will come” is a…
You may have heard the truism, ‘You catch more flies with honey than vinegar’ and many of us will have experienced the delights(!) of working with or for someone who just doesn’t get it. They think the way to motivate people is to use a larger stick! That style of management may have worked once…
Over the years, as we live, we also learn. We hear about events from news announcements, from friends and acquaintances and even, occasionally, from someone’s marketing material. All these sources of information add to our store of knowledge. Much of that knowledge won’t be relevant to your situation and you will unconsciously file it away….
Everyone looks to the leader in the business and measures his or her performance. They are watching and waiting for signs, whether good or bad. They aren’t just waiting for the leader to fail, but they do want their leader to show who they really are – and demonstrate success. As the leader, everything you…
You have a set of tasks to complete, a to-do list that just seems to get longer and longer. And there’s a horde of people waiting to speak to you. The phone never stops ringing. The email keeps pinging, demanding your attention. There’s yet another meeting, just around the corner. If you’re not careful, you’ll…
Politics is in turmoil. Some really divisive issues and equally divisive politicians are making headlines around the world. Much of the recent press coverage refers to a lack of trust, while some politicians are telling us they don’t trust journalists. Fake news, anyone? This lack of trust leads to politicians avoiding disclosure, fearing censure from…
For some people, success means having a fancy car or a big house. For others, it might be finding a perfect balance between work and home life. For yet others, it might mean being able to afford exotic holidays. People are different and are motivated by different rewards. When you’re leading a team, one huge…
One characteristic that seems to be common to leaders who get the best from their teams is their apparent lack of ego. There are leaders who undoubtedly have giant-size egos, but don’t confuse showmanship and pizazz with egoism. There are many who play the showman but, underneath all the showbiz, they are focused on leading…
Almost every day I’m reminded that what I think is not important. It matters more what other people think. This applies in so many ways. For example, it could be that you’re talking to your children about their school work and how important it is to achieve good grades. But if your kids don’t think…
‘There’s no smoke without fire’ is a phrase I remember from my childhood, but these days it seems to have fallen into disuse – or at least into much less frequent use. If you have a wood-burning stove at home, as I do, you can observe the truth of this statement quite literally. If…