In life and in business you may find yourself having to make a choice between doing the easy thing and doing the right thing. Doing the easy thing is having that second biscuit, or not saying anything when a colleague steps over the line. Or it might be agreeing with the customer – when you…
I’ve observed some worrying trends in meetings I’ve been attending lately. It seems people are afraid to speak their minds during a meeting for fear of being seen as disrespectful. Another trend is that voicing disagreement is seen as a sign of treasonable disrespect and leads to a shouting match! Neither of these trends is…
If you’re in a leadership role, one of the things your team expect from you and need you to do is make decisions. They want you to provide leadership. In very simple terms, what this means is that you tell them what’s happening next, and what direction they need to take. If you don’t make…
In any business and in any department managers will be concerned to reduce doubts and remove fears and uncertainties from them their team. That’s great when the news is positive, but what do you do when it is not so good? I have learned that in many businesses there are no secrets and trying to…
When we are in conversation, there’s a natural rhythm and most of the time we read the signals, we know when the other party has finished speaking and make our comments at the appropriate time. When that goes wrong, we end up interrupting each other and failing to listen. If you are not a fearsome…
There are times when you see a colleague struggling, or perhaps just not making the grade. You may not be directly responsible for them, so in many ways, it is not your problem and they probably won’t ask for help. There are also individuals who are closed, and not receptive to advice or guidance. They…
Do you expect your customers or your team to react logically? You will often be disappointed if you do! Fans of the Star Trek series will remember Leonard Nimoy playing the character Spock, who was half human and half Vulcan. The emotional human half was suppressed by the unemotional Vulcan half and Spock often found himself…
Treat others as you would wish to be treated is a mantra that you often hear. It’s something that is worth applying in many aspects of life and I suggest worth applying in the office. I recently had to intervene in a discussion that was becoming rather heated. The background was that one member of…
I was in a management meeting not very long ago where everyone had something to say on almost every subject. The meeting went on, and on, and on….! I was reminded of the quotation “If I Had More Time, I Would Have Written a Shorter Letter” The source of which is most probably Blaise Pascal…
Many years ago I worked for a very high growth technology business and we were always in need of funding because we were growing so fast. One of my English colleagues, Jonathan, took over from me as Finance Director for the Americas region whilst I went out to Hong Kong to set up Asia Pacific….