Not every question needs an immediate answer

There’s a temptation to give an immediate answer to any question that comes your way. If you can answer quickly and completely, that’s great. The person asking can get on with whatever it was that they were dealing with and you can go back to dealing with what is on your desk. Or is it…

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Why hire an expert if you are going to ignore them?

I have seen many businesses engage with an expert who undertakes some form of analysis and tells the business how they can improve in the expert’s particular area and skillset. Very often, the business will take the recommendations from the expert and add it to the “to-do” list. What is very rare is for the…

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Pick the right moment

A great challenge in business is to do things at the right time whereas doing the right thing at the wrong time can easily lead to failure. This is clearly apparent in sales, where asking for the business at the wrong moment can damage the emergent relationship. You are seen as pushy and / or…

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