Is there a conversation you have been avoiding? 

Is there a conversation you have been avoiding? If there is, the chances are that is the one you need to have. Most of us don’t like confrontation and are very hesitant to say something that might start an argument or just cause offence, so often we put off having the conversation. It’s when you…

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What’s logic go to do with anything?

Do you expect your customers or your team to react logically? You will often be disappointed if you do! Fans of the Star Trek series will remember Leonard Nimoy playing the character Spock, who was half human and half Vulcan. The emotional human half was suppressed by the unemotional Vulcan half and Spock often found himself…

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Are you in an adaptive state?

The world is changing all the time and we don’t work in isolation – we work with suppliers and customers, partners and competitors, laws and regulations making up our business environment. Changes that affect the environment will affect us – and will have an effect on us. We have to be alert to the changes…

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Don’t worry, be happy!

I see a lot of business owners and leader who find work very stressful. I’m reminded of this quote from Reinhold Niebuhr: “Lord, grant me the strength to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.” Business owners feel responsible for everything and everyone…

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Perfection can be the enemy of progress

There are times when perfection must be achieved but also times when it is the enemy of progress. If you have a product or service in development that is not yet perfect and you continue the development until you reach what you regard as perfection, you may just find the market has been taken from…

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Giving Feedback

There are few things more important in running a successful business than the review and feedback you give the team around you, yet many business owners are guilty of doing the minimum possible. I think it’s a fear of confrontation, or perhaps of causing offence If you don’t give your team their reviews you are…

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Know your customers

In banking and financial services there’s a set of regulations called Know Your Customer or KYC for short. If you’ve opened an account in another country in the past few years you will have experienced the process which can be administratively complex! One of my clients was opening an account in Hong Kong and the…

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Here is your personal time machine

How often do you hear the phrase “I don’t have time to do XYZ?” I hear it all the time. I often hear someone being praised for working hard, and usually, that’s connected to the number of hours they put in. What is much more interesting is how productive someone is – how much do…

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Are you adding value?

I was in a management meeting not very long ago where everyone had something to say on almost every subject. The meeting went on, and on, and on….! I was reminded of the quotation “If I Had More Time, I Would Have Written a Shorter Letter” The source of which is most probably Blaise Pascal…

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Perception vs Reality

Many years ago I worked for a very high growth technology business and we were always in need of funding because we were growing so fast. One of my English colleagues, Jonathan, took over from me as Finance Director for the Americas region whilst I went out to Hong Kong to set up Asia Pacific….

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