Coaching for leaders in the tech industry
The more responsibility you have in whatever field, the fewer people you can share with. If you are leading a business, the people in that business look to you for advice and guidance. You are supposed to have the answers – because if you haven’t got them, who has? In the workplace, you are bound…
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Many businesses are structured into departments which have objectives and targets. There’s a common failure when cross-departmental links are not as strong as they could be, and instead departmental managers and their teams focus on their individual objectives and neglect the greater good of the organisation as a whole. There’s an extreme example in my…
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It is really easy to become very concerned with a problem that in the end is just a little problem. You uncover the issue, and it nags at you. There’s a voice inside your head crying “fix me” and you find it difficult to focus on other things and get things done. My son has…
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“What’s the use you learning to do right when it’s troublesome to do right and ain’t no trouble to do wrong, and the wages is just the same?” Mark Twain, the Adventures of Huckleberry Finn We all want to do the right thing, but from time to time the temptation is there to take…
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There’s a saying that people only buy from trusted sources, and if you combine that with the one “people do business with people” you begin to recognise just how important it is that your prospects and customers can trust you / your organisation / your people. Establishing trust is difficult and can take a…
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Every business has times when things don’t go according to plan. A customer was let down and made a fuss, you are embarrassed and have to take remedial action. All of this costs money and time. It is really easy to jump to conclusions and decide it was the fault of an individual. You remonstrate…
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When I ran my own business I was proud of the fact that I cared about the people who worked for me. I gave them every chance, treated them fairly and looked after them. I found out that one of them had been more than a little devious. He was a salesman, on the…
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In business it is important to remember that only a part of your message comes from your words, whether they are written or spoken. You may have a company mission statement that refers to customer service and support, and create web content that talks about world class customer service. Perhaps you have a statement…
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They say there’s no such thing as bad weather only inadequate clothing. I walked the dog one morning in a howling gale and with heavy rain driven on the wind, but I was wrapped up warm with hat, boots and gloves. In your business if you are properly prepared for whatever events are coming your way…
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Several of my clients are recruiting at the moment, and I’ve been helping frame their thinking as part of the process. Sometimes, all you really need to do is to hire someone who can carry out the same duties as the person who has left, but actually that is fairly rare. Think of recruitment…
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