How do you solve a problem?

Whatever business you’re in, the chances are something will go wrong sooner or later – or not go quite as well as it could – so you need to fix it. Many people implement a potential solution without giving it enough consideration or analysis, investing time and effort into a hastily devised solution. Sometimes they…

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Deadlines are not optional

A word that’s often misused by businesses is ‘deadline’. The dictionary definitions of a deadline are: 1) A line drawn within or around a prison that a prisoner passes at the risk of being shot 2 a) A date or time before which something must be done 2 b) The time after which copy is…

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As simple as it can be

Simplifying things is a challenge for any business. If you have a simple process, people can follow it without making mistakes. If you have a complex process, mistakes can and will be made. I find that quality management systems often appear to be over-complicated. There’s a theory that goes something like this – ‘The system…

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