You may have heard the truism, ‘You catch more flies with honey than vinegar’ and many of us will have experienced the delights(!) of working with or for someone who just doesn’t get it. They think the way to motivate people is to use a larger stick! That style of management may have worked once…
Whatever business you’re in, the chances are something will go wrong sooner or later – or not go quite as well as it could – so you need to fix it. Many people implement a potential solution without giving it enough consideration or analysis, investing time and effort into a hastily devised solution. Sometimes they…
Everyone looks to the leader in the business and measures his or her performance. They are watching and waiting for signs, whether good or bad. They aren’t just waiting for the leader to fail, but they do want their leader to show who they really are – and demonstrate success. As the leader, everything you…
Strange as it may seem, people make most decisions based upon emotion rather than facts. Sales training courses emphasize the need to engage with the customer emotionally, using the Know, Like and Trust principle. Anyone who has bought a house will recognize it’s an emotional purchase. When you’re deciding whether to buy a property, there…
You have a set of tasks to complete, a to-do list that just seems to get longer and longer. And there’s a horde of people waiting to speak to you. The phone never stops ringing. The email keeps pinging, demanding your attention. There’s yet another meeting, just around the corner. If you’re not careful, you’ll…
Many of the circumstances that existed before the Christmas break will still be the same now the New Year is getting underway. For example – You’ll probably be interacting with the same people The business will face many of the same opportunities and challenges You will react in the same way Old habits die hard!…
Simplifying things is a challenge for any business. If you have a simple process, people can follow it without making mistakes. If you have a complex process, mistakes can and will be made. I find that quality management systems often appear to be over-complicated. There’s a theory that goes something like this – ‘The system…
Politics is in turmoil. Some really divisive issues and equally divisive politicians are making headlines around the world. Much of the recent press coverage refers to a lack of trust, while some politicians are telling us they don’t trust journalists. Fake news, anyone? This lack of trust leads to politicians avoiding disclosure, fearing censure from…
When I was a child, my parents often exhorted me to “Try & Try again” if I failed at something. In business, all too often I meet companies who, when something is suggested, respond with “Oh that doesn’t work – we tried it some time ago and it failed” If you dig into that &…
Many business advisors bandy around the words “strategic” and “tactical” but for me, the only real difference is the timeframe. There will be times when you have to take a decision to solve today’s problem, but it comes back to haunt you at a later date. It’s a bit like buying something you can’t really…