Most businesses think they provide good service to their customers and they are probably right, if they are still customers. Some time ago, I was managing a large distribution business. Every year we commissioned a “Customer Satisfaction Survey” from a third party. It was a report that we debated at some length, to see if…

Tech Leader 2024 Membership Required

You must be a Tech Leader 2024 member to access this content.

Join Now

Already a member? Log in here