Is there a single point of failure in your business? I’ve lost count of the number of businesses I have helped identify and deal with the single point of failure in the business. Sometimes, this is a computer system. It’s not robust, possibly not backed up properly and if it were to fail the business…
Stick to your knitting That’s an old saying that my parents would have used – and perhaps their parents too! In today’s world the one eyed man is no longer king – to borrow another phrase from the past – the specialist is the king. My speaker colleagues from the US talk about Niches (rhymes…
A way to understand and benchmark your business is to identify the cycles within the business. The sales cycle is the period from the initial contact through to the point at which a sale is made. The delivery cycle is the period from the receipt of the order or the signing of the contract through…
I often find my clients are limiting their business options at the outset by telling themselves and everyone else “we’re only a small company” with the implication “we can’t do that…because we are only a small company.” Ask the alternative question “what would a world class company do?” followed by “how can we do that?”…
Have you ever had to work with a moody boss or a moody colleague? Consider yourself lucky if you haven’t – I know I’ve had a few occasions where I’ve been snapped at for no good reason – or at least not one that I knew of at the time! How does that make…
For me, cross training in a gym is a distant memory but I am sure some of my readers may still indulge. In a business sense, cross training is a great way to improve the business. In a well-designed induction program a new team member may experience several different departments over a number of…
There is s a great American saying used to describe a failure. It’s often used to describe how an individual performs, as in “He is a day late and a dollar short”. The English equivalent is “Too little, too late” The business lesson is directly connected to expectations. If your customer expects a delivery…
I’ve been asked to help with a group of three dentists, where one wants to retire and have the other two buy him out. The remaining partners are in no hurry to help him exit, there is no agreement in place and they have a complex set of legal structures. Feelings are running high,…
Some time ago I hosted an event for the Oxfordshire International Business Club where we were talking about doing business – or trying to do business – in China and Asia. It is a massive subject, with a tremendous opportunity matched by high levels of risk. Not something to consider for anyone whose resources…
When I was a child, my parents often exhorted me to “Try & Try again” if I failed at something. In business, all too often I meet companies who, when something is suggested, respond with “Oh that doesn’t work – we tried it some time ago and it failed” If you dig into that…