Coaching for leaders in the tech industry
Most businesses think they provide good service to their customers and they are probably right, if they are still customers. Some time ago, I was managing a large distribution business. Every year we commissioned a “Customer Satisfaction Survey” from a third party. It was a report that we debated at some length, to see if…
You must be a Tech Leader 2024 member to access this content.
When I was first promoted to managing a team, I had been the “technical” expert, a real hands-on, sleeves rolled up type. We had so much going on that I had to learn to delegate and let go of things. The team were not as good at some of the things I could do, but…
You must be a Tech Leader 2024 member to access this content.
Collaborations and partnerships are a great way to move your business forward. I’ve been to several events recently where the emphasis was on collaboration and sharing resources to achieve greater results, but I have been to others where the focus was on business development, or marketing, or international trade and in each case there’s…
You must be a Tech Leader 2024 member to access this content.
Don’t be an ostrich One of my clients had some really powerful, and very useful management information in the form of a report from their custom built computer system. The report gave great detail on the thousands of daily & weekly transactions, allowing the client to see profit & loss by individual item, or analysed…
You must be a Tech Leader 2024 member to access this content.
On a bus journey, a delivery van had blocked the road and the bus driver pulled up behind the van and made use of the horn. When he didn’t get a satisfactory result, he left the cab to remonstrate with the delivery driver – and was promptly followed by 3 or 4 bus passengers eager…
You must be a Tech Leader 2024 member to access this content.
One thing that I often see in businesses of all shapes and sizes is a focus on the profit and loss account, or income statement, with not enough attention paid to the balance sheet. There may be hidden money in your balance sheet that you can use! Do you pride yourself on paying all…
You must be a Tech Leader 2024 member to access this content.
There’s an old cliche in management speak “What’s measured is managed” but like most cliche’s there a grain (or more) of truth within. I’ve seen businesses at every extreme, from those that measure and try to control absolutely the finest details, to those that barely measure anything. One client ran a substantial manufacturing business with…
You must be a Tech Leader 2024 member to access this content.
Part of creating a successful business is to focus attention and effort on the areas that are going to bring the most reward. There is a fundamental economic principal sometimes referred to as the law of diminishing returns where the first additional resources applied to a production process give far greater output results than…
You must be a Tech Leader 2024 member to access this content.
For me, cross training in a gym is a distant memory but I am sure some of my readers may still indulge. In a business sense, cross training is a great way to improve the business. In a well-designed induction program a new team member may experience several different departments over a number of days…
You must be a Tech Leader 2024 member to access this content.
Some time ago I was collecting my wife from the station one evening. It was cold and windy, and when I entered the station lobby it was no warmer than being outside as one of the doors was open. I stood there for a few minutes, trying to see if her train had arrived,…
You must be a Tech Leader 2024 member to access this content.