timluscombe

As simple as it can be

Posted on by timluscombe

Simplifying things is a challenge for any business. If you have a simple process, people can follow it without making mistakes. If you have a complex process, mistakes can and will be made. I find that quality management systems often appear to be over-complicated. There’s a theory that goes something like this – ‘The system…

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timluscombe

Keeping a customer is easier than finding a new one

Posted on by timluscombe

I was reminded of this yesterday by discussions in an all-day meeting planning the future of the organisation. We’re taking a new direction, investing some additional funds and resources to increase and re-shape our marketing so that we can win new business. The meeting yesterday focused on the strategy in the morning, then the tactics…

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